Massachusetts Social Services and Information Technology Case Study

Massachusetts Social go and Information Technology - Case Study ExampleIn addition to his, the state legislature would suck up a bond for Information Technology, which the delegation targeted. In order to receive it, the force must pass around a justification request for the fund, which included an examination of both the two failed projects. The first failed project had a $20 billion budget while the second one, still under development, had a $32 million budget. The state legislature approved the funding, giving the agency an obligation of ensuring this project succeeded. In order to do this, they analyzed the agencys services, organizational culture and the current challenges that developers may face (Garson, 2006). One such(prenominal) project is the Information systems project at the Department of Transitional Assistance (DTA), which is an agency branch for wellness and Human Services. This department deals with complex, unstructured and a large amount of learning includin g tracking recipients of services, welfare benefits applications, scan fingerprints and electronic benefits card issuing. In addition to this, Policies in the federal governments constantly change, at least quadruple times in a year thus affecting any rule that already exists. The agency provides aid to families in different ways including childcare, food stamps, and families with dependent children, extremity aid to children, disabled and the elderly, emergency assistance, supplemental security income, and employment services course. Because of the variety of these services, social workers, as well as clients hunt down from one place to another, meeting different people in order to receive services. The processes are obscure and tiresome. In addition to these, social workers must ensure that benefiters are genuine and deserving of the services by racking their backgrounds and history of benefits. The organizational realized that an effective ay of dealing with these problems w ould be adopting an Information system, which would facilitate locomote and make duties of the social workers easy. The system would store client information and make tracking them easy. All information systems projects require feasibility studies that examine the possibility of their successes. Failure to carry discover these studies or poorly carried out feasibility studies leads to failures of projects. Poor feasibility studies lead to poor planning, documentation, staffing, budgeting, and scheduling. In addition to these, other issues such as organizational and cultural issues, as well as under estimation of scope and complexities are lend factors to the failure. The planning and management team in the initial project failed to plan for the system. The system developers designed and attested it poorly. In addition to this, system was written in COBOL, which is difficult to understand and document. To ensure success of this project, the agencys management The state governor app oints a commissioner who heads the agencys department. At the initial stages of the project, the commissioner was an employee from the calling department from Field and Eligibility operations. A deputy commissioner was also appointed, from the Field and Eligibility Operations. The department has positions for administration and finance, procedure and program management and MIS, policy, who are all appointed from the Field an